These terms and conditions apply to use of the XL Office Solutions website www.xlofficesolutions.co.uk only. By accessing this website and/or placing an order you agree to be bound by both these terms and conditions and the privacy policy. Please read through the terms and conditions carefully and then print a copy for future reference. If you do not agree to be bound by these terms and conditions, you may not use or access this website. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. These terms and conditions apply only to purchases from XL Office Solutions.

1. Basis of Contract

1.1 Any reference to ‘Website’ is to a Website owned and operated by XL Office Solutions. ‘We, Us, Our, Ourselves’ means XL Office Solutions. ‘You, Your, Yourself’ means the person who uses the Website. ‘Goods’ means the Goods available for purchase on Our Website and ordered from Us by You.

1.2 These terms and conditions shall govern the use of Our Website and the purchase of Goods to the exclusion of any other terms and conditions.

1.3 These terms and conditions supersede all terms and conditions and shall replace any terms and conditions previously notified to You.

1.4 No variation to these terms and conditions shall be binding on Us unless agreed in writing between You and one of Our authorised representatives.

1.5 Our employees and/or agents are not authorised to make any representations or warranties concerning Our Website and/or the Goods unless confirmed by Us in writing.

1.6 You acknowledge that You do not rely on any representation and/or warranty that has not been made in accordance with these terms and conditions.

1.7 We may modify these Terms and Conditions at any time. Your continued Use of the Website shall be deemed to be Your acceptance of any modification which will apply to any subsequent orders placed by You.

1.8 We will not keep a copy of Our Contract with You and therefore, You should print off and keep a copy of these terms and conditions, being Our Contract with You, for Your records.

2. Log in

2.1 We will supply You with a user name and password in order to purchase goods on this Website. You are responsible for all actions taken under that user name and password, and shall only use the site under Your own user name and password.

2.2 You must make every effort to keep Your password safe, and should not disclose it to anyone. If You suspect that anyone else is aware of Your password, You must notify Us immediately.

2.3 You may not transfer or sell Your User name to anybody, nor permit either directly or indirectly, anyone to Use Your User name or password.

2.4 If there are any changes in the details supplied by You, it is Your responsibility to update Us with this information.

3. Orders

3.1 We shall have the right to refuse to accept any orders placed for Goods.

3.2 You shall be responsible for the accuracy of an order and for giving Us any information necessary for Us to perform the Contract.

3.3 No order for Goods shall be deemed accepted by Us until We send an order acknowledgement/confirmation e-mail to You.

3.4 Goods are subject to availability and due to reasons beyond Our reasonable control, some Goods may not be in stock at the time of Your order. We aim to inform You of the availability of Goods by displaying such information on the Website when You browse the Goods. However, if the information is displayed incorrectly and We are unable to supply You with the Goods due to the fact that they are out of stock, We will inform You by e-mail, as soon as possible. You will be given the option of (i) waiting until the Goods are in stock when We will perform the Contract; (ii) choosing Goods of an equivalent price and quality or (iii) cancelling Your affected order and obtaining a full refund if We have already received payment from You for the cancelled Goods.

3.5 We do try to make sure that all details contained within the Website are as accurate as possible. On the rare occasion that there is an error, We will advise You about it as soon as possible.

3.6 Please note that any details and/or specifications of the Goods produced by Us (including but not limited to any photographs of the Goods) are intended as a guide only and only give a general approximation of the Goods. For example, the actual colour of the Goods may vary from the colour in the accompanying photograph depending on Your monitor display.

4. Children

4.1 We will not accept orders for the Goods from anyone under the age of 18 years. By Using the Website and/or placing orders for the Goods, You confirm that You are aged 18 years or over.

5. Cancellation

5.1 Where applicable, You may cancel Your order in accordance with Your rights under the Distance Selling Regulations.

5.2 You have the right to cancel the contract for the purchase of Goods within 7 working days of delivery of the Goods to You.

5.3 The ability to cancel orders does not apply to Goods which have been made to order/custom made, catering (food and drink etc.), office furniture, printed merchandise and workwear.

5.4 To cancel Your order You can email Us at sales@xlos.co.uk with Your instructions, entering the words Order cancel in the subject title, or write to Us (see Our Details section at the end of the terms and conditions) within 7 working days of delivery of Your items, quoting Your order number. You must take reasonable care of the items whilst they are in Your possession and You must not Use them. Please return the Goods to Us in their original packaging. We advise that You return any Goods Using registered post (at Your own cost) in order to ensure their safe return.

5.5 We will only refund the purchase price if We have received full payment of the price or If You are a credit account business customer We will apply a credit to Your account only when We have received the Goods from You in an undamaged state (resalable).

6. Delivery

6.1 Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond Our reasonable control. Details of delivery are set out on the Website where You browse the Goods.

6.2 You shall have no right to reject Goods and no right to rescind the Contract for late delivery unless the due date for delivery has passed and You have served on Us a written notice requiring the Contract to be performed and giving Us not less than 7 days in which to do so and the notice has not been complied with.

6.3 We shall not be required to fulfil orders for Goods in the sequence in which they are placed. We will also only deliver orders if all of the Goods in an order are available. We are not required to deliver orders in instalments.

6.4 Delivery can only be made to mainland UK and Northern Ireland addresses. We may deliver overseas but this is only upon special arrangement and You must contact Us for details of prices and availability.

7. Price and Payment

7.1 The price You pay is the price displayed in respect of the relevant goods on Our Website at the time We receive Your order plus the applicable delivery charges.

7.2 Delivery charges and prices are subject to change.

7.3 All prices displayed are exclusive of VAT.

7.4 While We try and ensure that all prices on Our Website are accurate, errors may occur. If We discover an error in the price of the goods You have ordered We will inform You as soon as possible and give You the option of reconfirming Your order at the correct price or cancelling it. If We are unable to contact You We will treat the order as cancelled. If You cancel an order due to an error in price and We have already received payment for the affected goods, You will receive a full refund – or as (a credit account customer) You will receive a credit applied to your account.

7.5 Payment for credit account customers is due within 30 days from the date of delivery. We will issue invoices shortly after delivery by email or post. You can request copy invoices and/or statements by emailing sales@xlos.co.uk

8. Property and Risk

8.1 Title to the Goods remains with Us until payment is received in full.

9. Returns

Faulty Goods

9.1 If You discover the Goods are faulty, You must notify Us of the defect within 24 hours of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent) and the goods must be returned within 7 days.

9.2 We may inspect the Goods, either by:

9.2.1 asking You to return the Goods to Us or

9.2.2 by sending a nominated person to inspect and/or collect the Goods in Your possession to assess whether the Goods are faulty.

9.3 If We agree with You that the Goods are faulty, and that the fault was not caused by Your neglect or misuse of the Goods, We will, at Your choice, replace, refund or credit (business customers only) or repair (if possible) the faulty Goods at no cost to You. We will arrange collection of the Goods at Our expense or We will refund any reasonable costs You prove that You have incurred in returning the faulty Goods to Us. We recommend that You keep dispatch note or invoice for this purpose.


Incorrect Goods

9.4 If We send You incorrect Goods, You must notify Us within 24 hours or as soon as You discover the mistake and within a reasonable period of time.

9.5 We will either:

9.5.1 collect the Goods from You by sending a nominated person/courier; or

9.5.2 ask You to return the Goods to Us by post.

9.6 We will either, at Your choice:

9.6.1 send You the correct items as soon as possible after receipt of the returned Goods; or

9.6.2 refund/credit the price of the Goods and delivery.

10. Data Protection

10.1 When You Use Our Website, You will be asked to provide certain personal information such as Your contact details and payment information. We will store the personal information that You provide to Us on computers or otherwise and will not store credit or debit card information.

10.2 We will comply with the requirements of all Data Protection legislation in force in England and Wales from time to time. Further details about Our approach to Data Protection is contained in Our Privacy Policy which We recommend You read.

11. Liability

11.1 We shall have no liability to You for any loss of profits, business or revenue, damage to goodwill, economic and/or other loss that was not reasonably foreseeable at the time You entered into this Contract.

11.2 Nothing in this Contract shall exclude or limit Our liability for death or personal injury due to Our negligence, fraud and/or any of Your statutory rights which may not be excluded or limited due to You acting as a consumer and/or due to any applicable law. Any provision, which would be void under any consumer protection legislation or other legislation, shall, to that extent have no force or effect. For further information about Your statutory rights, please contact Your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

11.3 We do not guarantee that Our Website will be compatible with Your device (PC/laptop/tablet etc.), and We accept no liability for any corruption or loss of data held on Your device, or any liability for any other loss or damage of any kind caused to Your device resulting from the Use of Our Website.

12. General

12.1 No waiver by Us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.

12.2 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.

12.3 We shall have no liability to You for any delay in performance to the extent that such delay is due to any event outside Our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If We are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

12.4 All third party rights are excluded and no third party shall have any right to enforce this Agreement.

12.5 The laws of England and Wales shall govern the contract between Us and any dispute between Us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.

12.6 If We send You any communication, We will clearly identify Ourselves as XL Office Solutions

13. Our Details

13.1 All contracts for the sale of Goods are placed with XL Office Solutions Ltd.

13.2 Our registered office address is:

XL Office Solutions Ltd, 6-8 Vine Street, Eccles, Manchester, M30 0GF

Tel: 0161 789 1950

Fax: 0161 789 1960

Company Registration Number: 06465957

VAT Registration Number: 924-096-128

If You are unhappy with any aspects of the service and/or Goods that We have provided to You or have any comments regarding the service, please contact Us by writing to the above address or

e-mail Us at sales@xlos.co.uk or telephoning Us on 0161 789 1950 We will endeavour to respond promptly to all communications.


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